Patient Satisfaction at Tertiary Level Healthcare Services in Greece: Inpatient vs Outpatient Healthcare Services Assessment

Sofia Xesfingi; Dimitrios Karamanis; Athanassios Vozikis

doi:doi:10.11648/j.hep.20170203.16

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Patient Satisfaction at Tertiary Level Healthcare Services in Greece: Inpatient vs Outpatient Healthcare Services Assessment

Sofia Xesfingi, Dimitrios Karamanis, Athanassios Vozikis

Published in International Journal of Health Economics and Policy (Volume 2, Issue 3)

Received: 1 March 2017 Accepted: 15 March 2017 Published: 27 March 2017

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Abstract

The aim of this research is to investigate in- and out-patient satisfaction as revealed by patients’ assessment in the Konstantopouleio General Hospital of Athens. The sample of the study consisted of 745 inpatients and 420 outpatients from a survey performed from June 2011 till October 2012. An ordered logit approach was used that allows for different satisfaction response categories. Medical and nursery staff attention to patients along with the hospital environment and administration positively correlate with patient satisfaction in both groups of in- and out-patients. Among the demographic factors, only age positively relates to patient satisfaction in both groups. While the perceived health status plays a positive and significant role in shaping only the in-patient satisfaction, education and insurance positively associate only with out-patient satisfaction. Our study confirms the important role of hospital performance measures, proxied by the hospital care delivered, as well as the socio-demographic factors. In general, hospitals and healthcare systems that invest in citizens’ evaluation evolvement and patients’ assessment programmes, are expected to acquire valuable information to perform important transformational changes-reforms in their healthcare services.

Published in	International Journal of Health Economics and Policy (Volume 2, Issue 3)
DOI	10.11648/j.hep.20170203.16
Page(s)	125-133
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2017. Published by Science Publishing Group

Keywords

Healthcare, Health System Performance, In- and Out-Patient Satisfaction, Ordered Logit, Greece

References

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APA Style

Sofia Xesfingi, Dimitrios Karamanis, Athanassios Vozikis. (2017). Patient Satisfaction at Tertiary Level Healthcare Services in Greece: Inpatient vs Outpatient Healthcare Services Assessment. International Journal of Health Economics and Policy, 2(3), 125-133. https://doi.org/10.11648/j.hep.20170203.16

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ACS Style

Sofia Xesfingi; Dimitrios Karamanis; Athanassios Vozikis. Patient Satisfaction at Tertiary Level Healthcare Services in Greece: Inpatient vs Outpatient Healthcare Services Assessment. Int. J. Health Econ. Policy 2017, 2(3), 125-133. doi: 10.11648/j.hep.20170203.16

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AMA Style

Sofia Xesfingi, Dimitrios Karamanis, Athanassios Vozikis. Patient Satisfaction at Tertiary Level Healthcare Services in Greece: Inpatient vs Outpatient Healthcare Services Assessment. Int J Health Econ Policy. 2017;2(3):125-133. doi: 10.11648/j.hep.20170203.16

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@article{10.11648/j.hep.20170203.16,
  author = {Sofia Xesfingi and Dimitrios Karamanis and Athanassios Vozikis},
  title = {Patient Satisfaction at Tertiary Level Healthcare Services in Greece: Inpatient vs Outpatient Healthcare Services Assessment},
  journal = {International Journal of Health Economics and Policy},
  volume = {2},
  number = {3},
  pages = {125-133},
  doi = {10.11648/j.hep.20170203.16},
  url = {https://doi.org/10.11648/j.hep.20170203.16},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.hep.20170203.16},
  abstract = {The aim of this research is to investigate in- and out-patient satisfaction as revealed by patients’ assessment in the Konstantopouleio General Hospital of Athens. The sample of the study consisted of 745 inpatients and 420 outpatients from a survey performed from June 2011 till October 2012. An ordered logit approach was used that allows for different satisfaction response categories. Medical and nursery staff attention to patients along with the hospital environment and administration positively correlate with patient satisfaction in both groups of in- and out-patients. Among the demographic factors, only age positively relates to patient satisfaction in both groups. While the perceived health status plays a positive and significant role in shaping only the in-patient satisfaction, education and insurance positively associate only with out-patient satisfaction. Our study confirms the important role of hospital performance measures, proxied by the hospital care delivered, as well as the socio-demographic factors. In general, hospitals and healthcare systems that invest in citizens’ evaluation evolvement and patients’ assessment programmes, are expected to acquire valuable information to perform important transformational changes-reforms in their healthcare services.},
 year = {2017}
}

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TY  - JOUR
T1  - Patient Satisfaction at Tertiary Level Healthcare Services in Greece: Inpatient vs Outpatient Healthcare Services Assessment
AU  - Sofia Xesfingi
AU  - Dimitrios Karamanis
AU  - Athanassios Vozikis
Y1  - 2017/03/27
PY  - 2017
N1  - https://doi.org/10.11648/j.hep.20170203.16
DO  - 10.11648/j.hep.20170203.16
T2  - International Journal of Health Economics and Policy
JF  - International Journal of Health Economics and Policy
JO  - International Journal of Health Economics and Policy
SP  - 125
EP  - 133
PB  - Science Publishing Group
SN  - 2578-9309
UR  - https://doi.org/10.11648/j.hep.20170203.16
AB  - The aim of this research is to investigate in- and out-patient satisfaction as revealed by patients’ assessment in the Konstantopouleio General Hospital of Athens. The sample of the study consisted of 745 inpatients and 420 outpatients from a survey performed from June 2011 till October 2012. An ordered logit approach was used that allows for different satisfaction response categories. Medical and nursery staff attention to patients along with the hospital environment and administration positively correlate with patient satisfaction in both groups of in- and out-patients. Among the demographic factors, only age positively relates to patient satisfaction in both groups. While the perceived health status plays a positive and significant role in shaping only the in-patient satisfaction, education and insurance positively associate only with out-patient satisfaction. Our study confirms the important role of hospital performance measures, proxied by the hospital care delivered, as well as the socio-demographic factors. In general, hospitals and healthcare systems that invest in citizens’ evaluation evolvement and patients’ assessment programmes, are expected to acquire valuable information to perform important transformational changes-reforms in their healthcare services.
VL  - 2
IS  - 3
ER  -

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Author Information

Sofia Xesfingi

Department of Economics, University of Piraeus, Piraeus, Greece
Dimitrios Karamanis

Department of Economics, University of Piraeus, Piraeus, Greece
Athanassios Vozikis

Department of Economics, University of Piraeus, Piraeus, Greece

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Plain Text BibTeX RIS

APA Style

Sofia Xesfingi, Dimitrios Karamanis, Athanassios Vozikis. (2017). Patient Satisfaction at Tertiary Level Healthcare Services in Greece: Inpatient vs Outpatient Healthcare Services Assessment. International Journal of Health Economics and Policy, 2(3), 125-133. https://doi.org/10.11648/j.hep.20170203.16

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ACS Style

Sofia Xesfingi; Dimitrios Karamanis; Athanassios Vozikis. Patient Satisfaction at Tertiary Level Healthcare Services in Greece: Inpatient vs Outpatient Healthcare Services Assessment. Int. J. Health Econ. Policy 2017, 2(3), 125-133. doi: 10.11648/j.hep.20170203.16

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AMA Style

Sofia Xesfingi, Dimitrios Karamanis, Athanassios Vozikis. Patient Satisfaction at Tertiary Level Healthcare Services in Greece: Inpatient vs Outpatient Healthcare Services Assessment. Int J Health Econ Policy. 2017;2(3):125-133. doi: 10.11648/j.hep.20170203.16

Copy | Download

@article{10.11648/j.hep.20170203.16,
  author = {Sofia Xesfingi and Dimitrios Karamanis and Athanassios Vozikis},
  title = {Patient Satisfaction at Tertiary Level Healthcare Services in Greece: Inpatient vs Outpatient Healthcare Services Assessment},
  journal = {International Journal of Health Economics and Policy},
  volume = {2},
  number = {3},
  pages = {125-133},
  doi = {10.11648/j.hep.20170203.16},
  url = {https://doi.org/10.11648/j.hep.20170203.16},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.hep.20170203.16},
  abstract = {The aim of this research is to investigate in- and out-patient satisfaction as revealed by patients’ assessment in the Konstantopouleio General Hospital of Athens. The sample of the study consisted of 745 inpatients and 420 outpatients from a survey performed from June 2011 till October 2012. An ordered logit approach was used that allows for different satisfaction response categories. Medical and nursery staff attention to patients along with the hospital environment and administration positively correlate with patient satisfaction in both groups of in- and out-patients. Among the demographic factors, only age positively relates to patient satisfaction in both groups. While the perceived health status plays a positive and significant role in shaping only the in-patient satisfaction, education and insurance positively associate only with out-patient satisfaction. Our study confirms the important role of hospital performance measures, proxied by the hospital care delivered, as well as the socio-demographic factors. In general, hospitals and healthcare systems that invest in citizens’ evaluation evolvement and patients’ assessment programmes, are expected to acquire valuable information to perform important transformational changes-reforms in their healthcare services.},
 year = {2017}
}

Copy | Download

TY  - JOUR
T1  - Patient Satisfaction at Tertiary Level Healthcare Services in Greece: Inpatient vs Outpatient Healthcare Services Assessment
AU  - Sofia Xesfingi
AU  - Dimitrios Karamanis
AU  - Athanassios Vozikis
Y1  - 2017/03/27
PY  - 2017
N1  - https://doi.org/10.11648/j.hep.20170203.16
DO  - 10.11648/j.hep.20170203.16
T2  - International Journal of Health Economics and Policy
JF  - International Journal of Health Economics and Policy
JO  - International Journal of Health Economics and Policy
SP  - 125
EP  - 133
PB  - Science Publishing Group
SN  - 2578-9309
UR  - https://doi.org/10.11648/j.hep.20170203.16
AB  - The aim of this research is to investigate in- and out-patient satisfaction as revealed by patients’ assessment in the Konstantopouleio General Hospital of Athens. The sample of the study consisted of 745 inpatients and 420 outpatients from a survey performed from June 2011 till October 2012. An ordered logit approach was used that allows for different satisfaction response categories. Medical and nursery staff attention to patients along with the hospital environment and administration positively correlate with patient satisfaction in both groups of in- and out-patients. Among the demographic factors, only age positively relates to patient satisfaction in both groups. While the perceived health status plays a positive and significant role in shaping only the in-patient satisfaction, education and insurance positively associate only with out-patient satisfaction. Our study confirms the important role of hospital performance measures, proxied by the hospital care delivered, as well as the socio-demographic factors. In general, hospitals and healthcare systems that invest in citizens’ evaluation evolvement and patients’ assessment programmes, are expected to acquire valuable information to perform important transformational changes-reforms in their healthcare services.
VL  - 2
IS  - 3
ER  -

Copy | Download